FREQUENTLY ASKED QUESTIONS
Everything you need to know about Folklore FC.
Payment & Orders
We primarily use **PayPal** for secure, instant transactions worldwide. If you do not have a PayPal account, you can often check out as a guest using your credit card through the PayPal gateway.
We understand that sometimes technical issues happen. That is why we introduced **"Checkout via WhatsApp"**. Simply select this option at checkout, and your order details will be sent directly to our support team. We will help you complete the payment manually using alternative methods suitable for your region.
Shipping & Delivery
Yes! Folklore FC ships to over 190 countries worldwide. We believe football culture belongs to everyone, everywhere.
Standard international shipping takes **7-14 business days**. Express shipping (DHL/FedEx) takes **3-5 business days**. Processing time before shipping is usually 1-2 days.
Returns & Exchanges
Absolutely. You have **30 days** from the delivery date to return items. They must be unworn, unwashed, and with original tags attached. Contact us to start the process.
General
You can reach us anytime via the **"Contact Us"** page, or send us a direct message on Instagram. For urgent order issues, using the WhatsApp button is the fastest way.