Return & Refund Policy
Last updated: January 25, 2026
1. Overview
At Folklore FC, all products are made to order through third-party printing and fulfillment partners.
We aim to provide a fair, transparent, and customer-friendly return and refund process, as outlined below.
By placing an order on our website, you agree to this Return & Refund Policy.
2. Returns & Exchanges
We accept returns and exchanges under the following conditions:
✅ Customer-Related Reasons
If the return or exchange is requested due to:
- Change of mind
- Incorrect size or color selected by the customer
- No longer wishing to keep the product
👉 The customer is responsible for return shipping costs.
✅ Our Responsibility
If the return or exchange is due to:
- A damaged product
- A manufacturing defect
- The wrong item being sent
👉 Folklore FC will cover all return and reshipment costs, and the customer will not be charged any shipping fees.
3. Reporting a Return or Exchange
All return or exchange requests must be reported within 7 days of receiving the product.
To initiate a request, please contact us at:
📧 support@folklorefc.com
Please include:
- Order number
- Clear photos of the product (if damaged or incorrect)
- A brief explanation of the reason for the return or exchange
Requests submitted after 7 days may not be eligible.
4. Refunds
Once the returned item is received and inspected (if applicable):
- An approved refund will be issued to the original payment method OR
- An approved exchange will be processed
Refund processing times depend on your payment provider and may take several business days to appear.
5. Shipping Costs
- Shipping costs are non-refundable when the return is due to customer preference or error
- Shipping costs will be fully covered by Folklore FC when the issue is caused by us
6. Non-Returnable Situations
Returns or exchanges will not be accepted for:
- Requests made after the 7-day reporting period
- Normal variations in color, texture, or print placement
- Damage caused by misuse or improper care
- Delays caused by shipping carriers or customs authorities
7. Order Cancellations
Orders may be canceled or modified only before production begins.
Once an order enters production, it can no longer be canceled.
8. International Orders
We ship internationally.
Any customs duties, taxes, or import fees are the responsibility of the customer and are non-refundable.
9. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us at:
📧 support@folklorefc.com